FAQ

At Otakumise, we are passionate about anime and manga. We are an online store that specializes in offering a wide range of high-quality anime merchandise, from figures and plushies to clothing and accessories. Our mission is to provide fans with a one-stop-shop for all their anime needs, while also ensuring the best possible customer experience. We work directly with manufacturers in China and Japan to source our products, guaranteeing their authenticity and quality. Whether you're a hardcore anime fan or just getting started, Otakumise is the perfect destination for all your anime shopping needs.

Yes, we offer customer support via email and social media. We aim to respond to all inquiries within 24 hours.

Yes, we only sell authentic products from reputable manufacturers.

Yes, at Otakumise we offer custom orders and pre-orders for certain products. Please contact us at contact@otakumise.com for more information on how to place a custom order or to inquire about pre-order availability for a specific product.

If a product is out of stock, you can sign up to be notified when it becomes available again.

Yes, we ship worldwide at Otakumise! We are happy to offer our customers free shipping on all orders, both within the USA and internationally, with tracking included. There are no additional shipping costs or sales tax added to your purchase. Happy shopping!

We understand the excitement of receiving your anime items promptly. Here are the estimated shipping times for different regions: 

- United Kingdom: 4-9 days

- United States: 6-12 days

- Canada: 8-15 days

- Europe: 5-10 days

- International Shipping: 10-20 days

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order on our website.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Our 14-day return policy allows you to request a return within 14 days after receiving your item.

If you have any other questions or concerns, please don't hesitate to contact us. Our customer service team is always happy to assist you.